Privacy Policy for Radiate Hosting

Effective Date: 01/01/2025

Radiate Hosting is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our game server hosting services, and interact with us. By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of personal information when you use our website or services:

• Personal Identifiers: Information such as your name, email address, phone number, and payment details.
• Account Information: Data related to your account, including your username, password, server settings, and preferences for game server configurations.
• Usage Data: Information about how you interact with our website and services, such as IP address, browser type, operating system, device type, pages viewed, and time spent on our website.
• Billing Information: Payment details, including credit card numbers, billing address, and payment method used for subscription or purchase.
• Support and Communication Data: Information you provide when you contact us for customer support, such as chat logs, support tickets, and email correspondence.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and manage game server hosting services: This includes setting up and maintaining your game server, managing billing, and responding to your technical support requests.
• To process payments: Your payment information is used to process subscription payments for game server hosting services.
• To improve our services: We use usage data to monitor server performance, identify technical issues, and improve the user experience.
• To communicate with you: We may send you important information about your account, server status, upcoming maintenance, updates, and promotions.
• For customer support: We use the information you provide when contacting us to assist with troubleshooting and resolving your issues.
• For legal compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who help us with hosting, payment processing, analytics, and customer support. These providers are contractually obligated to use your data solely for the purpose of providing services to us and must adhere to strict confidentiality obligations.
• Legal and Compliance: We may disclose your personal information if required by law or legal processes, including responding to subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will provide notice if any such transfer occurs and your data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how you interact with our website and services. This helps us improve our website, track your preferences, and ensure a smooth user experience. You can manage your cookie preferences through your browser settings.

Types of cookies we use:

• Essential cookies: These are necessary for the proper functioning of our website and services (e.g., to remember your login status or to facilitate navigation).
• Analytics cookies: These are used to analyze usage patterns on our website, helping us improve our content and services.
• Advertising cookies: We may use these cookies to display relevant ads to you based on your interests and online activity. You can opt-out of these cookies through your browser settings.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include technical, administrative, and physical safeguards. However, please note that no data transmission or storage method can be 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the services you’ve requested, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your data: You have the right to request access to the personal information we hold about you.
• Correction of your data: You can request that we update or correct any inaccurate or incomplete personal data.
• Deletion of your data: You may request that we delete your personal data, subject to certain exceptions (e.g., for legal or contractual obligations).
• Opt-out of marketing: You can opt-out of receiving promotional emails or marketing communications from us at any time by following the unsubscribe instructions included in our emails.
• Data portability: In some cases, you can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such data.

International Data Transfers

If you are located outside the United States, please be aware that we may transfer, store, and process your personal information in the United States or other countries. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please Contact Us.

Radiate Hosting